Live chat & email support
Fast, friendly answers to questions about orders, accounts, billing and features, inside your own help desk or chat tool.
Remote support & onboarding agents
Your customers' door to smooth onboarding & support
Trained, English-speaking agents who answer your customers by live chat, email and video call, and walk them through installing and setting up your app. You send us your knowledge base. We hire, train and manage the team.
- Live in 5 to 7 working days
- Monthly plans, 30 days' notice
- Weekly quality report
Agent online
CustomerThe app installed but I can't see my team's data.
Onboardoor agentLet's fix that. Open
Settings → Workspace and tap “Join team”. I'll stay with you.CustomerIt worked, thank you!
SaaS & software appsOnline storesFintech appsEdTech platformsHealth & booking appsGaming studiosInternet providersStartups
7working days or less to go live
2trained agents on every account, main and backup
24hreply to every new request
100%of agents tested on your product before go-live
What we do
A support team that already knows your product
Your agents learn your product from your own guides and scripts, then handle your customers as if they sat in your office.
Installation & setup guidance
Step-by-step help installing your app or system, connecting integrations and fixing setup problems, by chat or screen-share call.
Onboarding calls & walkthroughs
Live video sessions that show new customers how to get value from your product in their first week, so they stay.
Ticket triage & escalation
We sort and tag every request, solve what we can and pass technical issues to your team with a clear summary.
How it works
From first call to live support in about a week
Tell us what you need
Fill in the form or book a free 20-minute call about your customers, hours and tools.
Send your knowledge base
Share your FAQs, scripts, installation guides and a test account.
We train your agents
Our trainers turn your material into a training plan and test every agent before go-live.
Go live
Your agents start answering customers in your own tools, with a trained backup ready.
Get a weekly report
Chats handled, response times, customer ratings and the questions that came up most.
Plans
Simple monthly pricing
Every plan includes training, a backup agent, quality checks and a weekly report.
Part-time agent
$650 / month
- 80 hours a month
- 4 hours a day, Monday to Friday
- Chat and email support
Dedicated agent
$1,200 / month
- 160 hours a month
- Full-time, Monday to Friday
- Chat, email and video calls
Pay as you go
$12 / hour
- Minimum 40 hours a month
- Good for seasonal peaks
- Chat and email support
Onboarding calls
$25 / session
- 30-minute video session
- Installation and setup help
- Booked by your customers
Prices in US dollars. A one-time setup and training fee of $300 applies to new accounts. Plans are billed monthly in advance.
Why Onboardoor
Support you don't have to manage
Fully managed
We handle hiring, training, schedules, quality checks and payroll. You get one point of contact.
Trained on your product
Agents pass a test on your own material before they speak to a single customer.
Always covered
Every account has a trained backup agent, so sick days and holidays never leave your customers waiting.
Confidential
Every agent signs a confidentiality agreement and works only inside the tools you give us.
Clear reporting
A live dashboard and a weekly report show exactly what your agents did and how customers rated them.
Flexible
Start with one part-time agent and grow the team as your customers grow.
Get in touch
Open the door
Get an Agent
Tell us about your product and customers. We reply within one working day with a plan and a quote.
- Free 20-minute discovery call
- No payment until you approve the plan
- Your information stays confidential
Join our team
Work from home as a customer support and onboarding agent. We train you on every product you support.
- Good spoken and written English
- A laptop and stable internet
- A quiet place to take video calls
- Full-time and part-time shifts
We're not hiring right now
Thank you for your interest in joining Onboardoor. Our team is full at the moment. Please check back soon, as we open new positions when we take on new clients.
Questions
Good to know
Which tools do your agents work in?
Your own. Agents work inside your help desk, live chat, email or WhatsApp Business, and join video calls on Zoom, Google Meet or Teams.
How do you keep our information safe?
Every agent signs a confidentiality agreement, works with accounts you control, and loses access the day they leave your account.
Can we change or cancel our plan?
Yes. You can move between plans or add agents at any time, and cancel with 30 days' notice.
What if an agent is absent?
Every account has a trained backup agent who steps in straight away, at no extra cost.